To change or cancel your order

Under the UK Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within 7 working days from the day after the day of receipt of the goods without giving a reason.

If your order has been confirmed, but you have not yet received the items, you can change or cancel your order by e-mailing us at info@walkerslogs.co.uk or by telephoning us on +44 (0) 1285 720940 or +44 (0) 7952 032051

If your order has been delivered, you will also need to arrange for the return or collection of the cancelled item(s) at your own expense to the address shown on the delivery note or invoice. We will refund the order or relevant part of it, including the original delivery charge to you if the whole order is returned, as soon as possible and in any case within 30 days of cancellation.

Stock availability

We do try to ensure that we have good stock availability of all products. However, some goods may sell faster than we predict.

If the item you have ordered is not in stock, we will do our best to get it for you as quickly as possible.

If we can get the item, but cannot deliver it to you within our delivery policy, we will email you with the option to wait for delivery or to cancel your order.

To pay for your order

We accept online payment in a secure environment. All major Debit and Credit Cards are accepted through our secure on-line payment processor PayPal.

You can only see our price list in Sterling, but we accept credit card payments in most currencies.

If you prefer not to use or secure web based payment server, you may call us directly at the following telephone number below to complete your order:

Tel: +44 (0) 1285 720940 or +44 (0) 7952 032051

Customer service representatives are available between 9:00 a.m. and 5.30 p.m. (GMT) Monday to Friday. Alternatively email us at sales@walkerslogs.co.uk, and we will get back to you as soon as possible.

Your card is charged when you place your order.

Complaints

In the event of you having a complaint or problem with any aspect of our service or the products we offer, please telephone us on +44 (0) 1285 720940 or +44 (0) 7952 032051 or email fred@walkerslogs.co.uk. We take all complaints extremely seriously and we will try to rectify any problem quickly and effectively.

All complaints will be acknowledged and will be resolved as soon as possible. We will always keep you informed throughout the process of resolving your complaint and we will keep the details of your complaint confidential.

We always welcome feedback from our customers and are continually looking at ways to improve our service.

Prices & Tax charges

All prices are shown in Sterling and include 5 % VAT.

Privacy

We will always treat the information we collect from you as personal and confidential. Your details will only be used to complete orders, provide you with the best possible service and, if you have requested, to enable us to send you information about promotional offers and new products or services.

Your personal information will NEVER be passed or sold to any third party or company (unless we are legally obliged to) without your permission.

The type of information we will collect about you includes:

•  Your name

•  Address

•  Phone number

•  E-mail address

The information we hold will be accurate and up to date. You can check the information we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. If you would like to remove your details from our customer database and mailing list please email us